dh77 Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data dh77 collects, why we collect it, how it is used, and the rights you hold as a player on our platform.
Your Privacy, Our Commitment
Six core principles that underpin how dh77 handles your personal information — before you read the full policy below.
We Collect Only What We Need
dh77 collects personal data strictly for defined, legitimate purposes: account registration, identity verification, payment processing, fraud prevention, and platform improvement. We do not collect data speculatively or beyond what is necessary to operate the platform safely and compliantly.
We Never Sell Your Data
dh77 does not sell, rent, or trade your personal information to third parties for marketing purposes — ever. Data shared with third-party service providers is limited to what those providers strictly need to deliver their contracted service on our behalf, and they are bound by confidentiality obligations.
Enterprise-Grade Security
All data transmitted between your device and dh77 is protected by 256-bit SSL/TLS encryption. Stored personal data is encrypted at rest. Access to player data within dh77 is restricted on a strict need-to-know basis, and all internal access events are logged and audited.
Your Rights Are Respected
As a dh77 player, you have the right to access the personal data we hold about you, request corrections to inaccurate data, and request deletion of your data subject to applicable legal retention obligations. All such requests are handled promptly by our support team.
Transparent Cookie Use
dh77 uses cookies and similar tracking technologies only for essential platform functionality, session management, fraud detection, and anonymous analytics. We do not deploy third-party advertising trackers or behavioural profiling cookies. Our cookie practices are described in full in Section 8 of this policy.
Clear Retention Periods
dh77 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Once the retention period expires, data is securely deleted or anonymised in accordance with our internal data lifecycle policy.
Table of Contents
Section 1
Introduction & Scope
This Privacy Policy ("Policy") explains how dh77 ("dh77", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your", "Player") who access or use the dh77 website at https://dh77.io and all associated services, games, and features (collectively, the "Platform").
This Policy applies to all personal data collected through the Platform, including data provided directly by you during registration, data generated through your use of the Platform, and data received from third-party service providers such as payment processors and identity verification agencies.
This Policy should be read alongside our Terms and Conditions, which govern the overall relationship between you and dh77. Capitalised terms used but not defined in this Policy have the meanings given to them in the Terms and Conditions.
Section 2
Data Controller
For the purposes of applicable data protection law, dh77 is the data controller in respect of the personal data it collects and processes about players. This means that dh77 determines the purposes for which, and the manner in which, your personal data is processed.
If you have any questions about how dh77 handles your personal data, or if you wish to exercise any of the rights described in Section 10 of this Policy, you may contact our Data Protection team directly:
- Email: [email protected]
- Subject line: Privacy / Data Request
- Response time: Within 30 days of receipt of your request
dh77 takes its obligations as a data controller seriously and has implemented appropriate organisational and technical measures to ensure that personal data is processed lawfully, fairly, and transparently at all times.
Section 3
Data We Collect
dh77 collects personal data in three primary ways: data you provide directly, data generated automatically through your use of the Platform, and data received from third parties. The categories of data collected include:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, government-issued ID number | Registration form; KYC verification process |
| Contact Data | Email address, mobile phone number, residential address (including city, district, postcode) | Registration form; account settings |
| Financial Data | bKash/Nagad/Rocket mobile number, bank account references, Visa/Mastercard last-four digits, transaction history | Cashier / deposit and withdrawal process |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session timestamps | Automatically via server logs and analytics |
| Usage Data | Games played, bet amounts, win/loss history, session duration, pages visited, features used | Automatically via platform activity logs |
| Communications Data | Live chat transcripts, email correspondence, support ticket records | Customer support interactions |
| Verification Data | Copies of government-issued photo ID, proof of address documents, selfies for liveness checks | KYC/AML verification process |
dh77 does not collect special categories of sensitive personal data (such as health information, religious beliefs, or political opinions) as part of the standard account registration or gaming process. Where such data is incidentally disclosed — for example, in a responsible gaming self-exclusion request — it is handled with the highest level of protection and used only for the purpose for which it was shared.
Section 4
How We Use Your Data
dh77 processes your personal data for the following specific purposes:
- Account creation and management: To create, maintain, and administer your dh77 player account, including verifying your identity, managing your wallet, and communicating account-related information to you.
- Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods, and to maintain accurate financial records of all transactions in Bangladesh Taka (BDT).
- Identity and age verification: To confirm that you meet the minimum age requirement of 21 years and to comply with our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct on the Platform.
- Responsible gaming: To monitor player activity for signs of problem gambling, to enforce self-imposed limits and exclusions, and to provide timely interventions where a player's gaming behaviour may indicate risk.
- Customer support: To respond to your enquiries, complaints, and support requests efficiently and accurately.
- Platform improvement: To analyse aggregated usage data in order to improve the performance, reliability, and user experience of the Platform.
- Legal compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from regulatory or law enforcement authorities.
- Marketing communications: To send you relevant promotional offers, bonuses, and platform updates by email or SMS, where you have provided consent to receive such communications. You may withdraw this consent at any time by contacting support or updating your account notification preferences.
Section 5
Legal Basis for Processing
dh77 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:
- Contractual necessity: Processing is necessary to perform the contract between you and dh77 — i.e., to provide you with access to the Platform and the services described in the Terms and Conditions. This includes account management, payment processing, and game delivery.
- Legal obligation: Processing is necessary for dh77 to comply with applicable legal requirements, including KYC, AML, age verification, and data retention obligations imposed by relevant regulatory frameworks.
- Legitimate interests: Processing is necessary for dh77's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and analytics — provided those interests are not overridden by your rights and freedoms.
- Consent: Where we rely on your consent as the legal basis (for example, sending you optional marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
Section 6
Sharing Your Data
dh77 does not sell your personal data. We share personal data only in the following limited and controlled circumstances:
- Payment service providers: bKash, Nagad, Rocket, Upay, SureCash, Visa, and Mastercard receive the financial data necessary to process your deposit and withdrawal transactions. Each provider operates under its own privacy policy and applicable financial services regulations.
- Identity verification providers: Third-party KYC and AML service providers receive identity and verification documents to assist dh77 in meeting its compliance obligations. These providers are contractually prohibited from using your data for any purpose beyond the verification service.
- Game studio providers: Game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive session and technical data necessary to deliver their games through the Platform. They do not receive personally identifiable information beyond what is necessary for game session integrity.
- Technology and infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers may process technical and usage data as part of their contracted services. All such providers are bound by data processing agreements that restrict their use of your data.
- Regulatory and law enforcement authorities: dh77 will disclose personal data to competent authorities when required to do so by law, court order, or binding regulatory direction. Where legally permissible, dh77 will notify you of such a disclosure.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of dh77's business, your personal data may be transferred to the acquiring entity. You will be notified in advance of any such transfer and of any changes to this Privacy Policy that may result.
In all cases where data is shared with third parties, dh77 requires those parties to maintain appropriate security standards and to process the data only for the specified, contracted purpose.
Section 7
International Data Transfers
dh77 is an internationally operating platform. As a result, your personal data may be transferred to and processed in countries other than Bangladesh, including countries where data protection laws may differ from those applicable in your jurisdiction.
Where such international transfers occur, dh77 ensures that appropriate safeguards are in place to protect your personal data, including:
- Entering into data processing agreements with recipients that incorporate equivalent data protection obligations.
- Transferring data only to service providers that maintain internationally recognised security certifications and operate under established privacy frameworks.
- Applying technical security measures (encryption, access controls, pseudonymisation) to data transferred across borders.
By using the dh77 Platform, you acknowledge and consent to the transfer of your personal data to international locations as described in this section, subject to the safeguards outlined above.
Section 8
Cookies & Tracking Technologies
dh77 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the Platform, maintain your session, and gather anonymous analytics. The cookies we use fall into the following categories:
- Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing identifiers. They cannot be disabled without breaking core Platform functionality.
- Functional cookies: Remember your preferences such as language settings, notification preferences, and last-visited game categories to personalise your experience.
- Analytics cookies: Collect anonymous, aggregated data about how players navigate and interact with the Platform. This data helps us identify areas for improvement. No personally identifiable data is included in analytics reports.
- Fraud-detection cookies: Assist our security systems in identifying unusual or suspicious patterns of behaviour, such as rapid account creation from the same device or abnormal transaction patterns.
dh77 does not use third-party advertising or behavioural targeting cookies. Your browsing activity on dh77 is not shared with advertising networks.
Most browsers allow you to control cookies through their settings. Disabling strictly necessary cookies will impair Platform functionality. Disabling other cookie categories will not prevent you from using the Platform but may reduce the quality of your experience.
Section 9
Data Retention
dh77 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
- Account data: Retained for the duration of your active account and for a minimum of five years following account closure, to comply with AML and financial record-keeping requirements.
- Transaction records: Retained for a minimum of five years from the date of each transaction, in accordance with applicable financial regulations.
- KYC and identity documents: Retained for a minimum of five years following account closure or the completion of the relevant verification process.
- Customer support communications: Retained for three years from the date of the last interaction, to allow for dispute resolution and quality assurance purposes.
- Technical and usage logs: Retained for up to 12 months, after which they are anonymised or deleted.
- Marketing consent records: Retained for the duration of active consent and for one year following withdrawal of consent, to demonstrate compliance.
When the applicable retention period expires, personal data is securely deleted from dh77's systems or irreversibly anonymised so that it can no longer be linked to an identifiable individual. Anonymised data may be retained indefinitely for aggregate statistical analysis.
Section 10
Your Rights
As a player on dh77, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy / Data Request".
- Right of access: You may request a copy of the personal data dh77 holds about you, together with information about how it is processed.
- Right to rectification: You may request correction of any personal data that is inaccurate or incomplete. For basic account details, you can make updates directly in your account settings.
- Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. Note that this right is subject to dh77's legal retention obligations — we cannot delete data that we are required by law to retain.
- Right to restriction: You may request that dh77 restrict the processing of your data in certain circumstances, for example while the accuracy of data is contested or while an objection to processing is being assessed.
- Right to data portability: You may request a copy of the personal data you have provided to dh77 in a structured, machine-readable format, and ask us to transmit it to another controller where technically feasible.
- Right to object: You may object to processing based on legitimate interests or for direct marketing purposes. dh77 will cease processing for marketing purposes immediately upon receipt of an objection.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.
Section 11
Security Measures
dh77 takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, and destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and dh77's servers.
- Encryption at rest for all databases containing personal and financial data.
- Multi-factor authentication requirements for internal staff accessing production systems.
- Role-based access controls ensuring that staff can only access the data necessary for their specific function.
- Comprehensive audit logging of all access to personal data records.
- Regular penetration testing and vulnerability assessments conducted by independent security specialists.
- 24/7 intrusion detection and monitoring systems.
- Formal data breach response procedures, including a commitment to notify affected players without undue delay in the event of a breach that poses a risk to their rights and freedoms.
While dh77 takes every reasonable precaution, no method of internet transmission or electronic storage is 100% secure. Players are reminded that they also bear responsibility for the security of their account credentials. dh77 will never request your password via email, live chat, or telephone.
Section 12
Children's Privacy
dh77 is strictly an adults-only platform. Our services are not directed at, and are not intended for use by, any person under the age of 21. dh77 does not knowingly collect personal data from individuals under 21 years of age.
Where dh77 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and to close the associated account. If you believe that dh77 may have inadvertently collected data from an underage individual, please contact us immediately at [email protected].
dh77 employs age verification controls as part of the registration and KYC process to prevent minors from accessing the Platform. Parents and guardians who are concerned about minors accessing gambling content online are encouraged to use parental control software to restrict access to gambling websites.
Section 13
Changes to This Privacy Policy
dh77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. The updated Policy will be published on this page with a revised effective date.
Where changes are material — meaning they significantly affect the way we process your personal data or the rights available to you — dh77 will notify active players by email or by a prominent notice on the Platform before the changes take effect. Continued use of the Platform following the publication of a revised Privacy Policy constitutes acceptance of the updated terms.
We encourage you to review this page periodically to stay informed about how dh77 protects your personal information. The date at the top of this page indicates when the Policy was last reviewed.
Section 14
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or about the way dh77 processes your personal data, please contact our Data Protection team:
- Email: [email protected]
- Subject line: Privacy / Data Request
- Support hours: 24 hours a day, 7 days a week
- Typical response time: Within 30 days for formal data requests; within 24 hours for general privacy enquiries
When submitting a data rights request, please include your registered username, a description of your request, and any relevant dates or supporting information. This will allow us to locate your records and respond as efficiently as possible.
Questions About Your Data or Account?
Our FAQ covers the most common questions about accounts, security, and payments. Or log in directly to manage your privacy settings. 21+ only — please play responsibly.